This website is run by Walsall Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- colour relied upon to communicate necessary information
- file upload is not programmatically determined
- keyboard focus does not fully align with the user process
- autocomplete attributes are not defined when collecting personal information
Feedback and contact information
Tell us if you need information on this website in a different format. In your message, include:
- the web address (URL) of the content
- your name and email address
- the format you need (for example, BSL, large print, accessible PDF, audio recording, easy read or braille)
We’ll consider your request and get back to you as soon as possible.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
We are working on our content and will continue to make this more readable. All of our pages let you provide feedback to us, and we encourage you to tell us what you think.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know via:
- feedback button on a BETA banner at the top of the page to report how you find the look and feel and navigation of our pages
- email: webproject@walsall.gov.uk
- phone: +44 1922 650000
- visitor address: Walsall Council, The Civic Centre, Walsall, WS1 1TP
We will respond to feedback within 5 working days.
Enforcement procedure
If you contact us with a complaint and you’re not happy with how we respond, contact the Equality Advisory and Support Service (EASS).
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
Technical information about this website’s accessibility
Walsall Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Webpages
- Form fields are not programmatically associated with the group legend. This affects users who rely on assistive technologies to understand the relationship between form fields and their grouping. This fails WCAG 2.2 Success Criterion 1.3.1 Info & Relationships. We plan to amend this by October 2025.
- Character count update is not programmatically defined for form fields. This affects users who rely on assistive technologies to receive dynamic feedback while typing. This fails WCAG 2.2 Success Criterion 1.3.1 Info & Relationships. We plan to amend this by October 2025.
- Autocomplete attributes are not used for fields collecting personal information. This affects users by reducing efficiency and increasing the likelihood of input errors. This fails WCAG 2.2 Success Criterion 1.3.5 Identify Input Purpose. We plan to amend this by October 2025.
- Colour is relied upon to communicate stepper information. This affects users with visual impairments or colour vision deficiencies, as they may not be able to perceive the step progression. This fails WCAG 2.2 Success Criterion 1.4.1 Use of Color. We plan to amend this by October 2025.
- The file upload component has no programmatic call-to-action. This affects users relying on assistive technologies, as they may not be aware of the purpose or action required to upload a file. This fails WCAG 2.2 Success Criterion 4.1.3 Status Messages. We plan to amend this by October 2025.
What we’re doing to improve accessibility
Our service areas are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA.
Preparation of this accessibility statement
This statement was prepared on 01 August 2025. It was last reviewed on 01 August 2025.
This website was last tested on 28 July 2025. The test was carried out by the accessibility team in Walsall Council. The tests included:
- a mixture of simple manual checks and automated tests to find only the most common barriers to users with accessibility needs
- manual checks using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen The automated tests were completed using the latest version of Axe and WAVE.
Tests were completed using different settings in the Internet Explorer browser on Lenovo ThinkPad with a 13-inch screen.